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See also <[[http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq03.037.htp]]> and <[[http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq03.040.htp]]>. See also [[../I want to do extensive customization of outgoing messages -- can Mailman do this?|I want to do extensive customization of outgoing messages -- can Mailman do this?]] and [[../I want to completely customize the look and feel of Mailman -- how do I do that?|I want to completely customize the look and feel of Mailman -- how do I do that?]].
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Note: There is currently a Google "Summer of Code" project underway to help clean up the User Interface (UI) for Mailman, and the result of this project may be to help clear up a lot of confusion related to this topic, and help people get closer to the kinds of things they're looking for out of Mailman. See <http://wiki.list.org/display/DEV/Summer+of+Code> for more information.
Note: There is currently a Google "Summer of Code" project underway to help clean up the User Interface (UI) for Mailman, and the result of this project may be to help clear up a lot of confusion related to this topic, and help people get closer to the kinds of things they're looking for out of Mailman. See [[DEV/Summer Of Code]] for more information.

3.18. How do I hide the fact that I'm using a mailing list management system?

See also I want to do extensive customization of outgoing messages -- can Mailman do this? and I want to completely customize the look and feel of Mailman -- how do I do that?.

Question: I want to change the configuration of the mailing list so that all messages are addressed directly to the recipient, and the mailing list name does not appear anywhere in the headers. I also want all e-mail to appear to come from Customer.Service@mycompany.example.com, since most users will probably reply to the sender address if they have any questions. How do I set this up?

Answer: The features you're asking for are more appropriate to a Customer Relationship Management (CRM) system, and not a mailing list management system (such as Mailman). Any attempt to abuse a mailing list management system to function more like a CRM system is likely to be both painful and unsuccessful.

Many ISPs use a simple "POP Bulletin" system to achieve these goals, with the messages appearing to come from Customer Service and all replies being sent back to them. No mailing list management system involved at all -- indeed no MTAs involved, and no extra copies of this message stored anywhere on the server, and no "deliveries" of this message to individual private mailboxes. You can achieve the same sorts of things with a shared IMAP folder system, and subscribing all users to the appropriate shared folder(s).

If you're not an ISP and you can't use "POP Bulletin" or IMAP shared folder solutions, then you'd be left with traditional CRM systems which do actually send out real e-mail messages.

Try going to www.google.com and search for "Customer Relationship Management system" to see what solutions are available that are likely to be more appropriate to your needs.

On the other hand, if you'd like to add these kinds of features to Mailman, we encourage you to join the mailman-developers mailing list and work with us to add this kind of functionality. To quote Richard Barrett on a related subject:

 MM is free, Open Software; so go for it. I am sure a well implemented enhancement
 will find other grateful users.

Note: There is currently a Google "Summer of Code" project underway to help clean up the User Interface (UI) for Mailman, and the result of this project may be to help clear up a lot of confusion related to this topic, and help people get closer to the kinds of things they're looking for out of Mailman. See DEV/Summer Of Code for more information.

Last changed on Thu Jun 29 06:16:37 2006 by Brad Knowles Converted from the Mailman FAQ Wizard

This is one of many Frequently Asked Questions.

MailmanWiki: DOC/How do I hide the fact that I'm using a mailing list management system? (last edited 2020-01-31 19:27:08 by msapiro)