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Please keep in mind that Mailman was originally designed to be used in a= n environment where you have full privileged command-line access to the ser= ver where it's going to be running, and that machine is running Unix or a U= nix-like operating system. A lot of the standard site administrative tasks = and some of the list admin tasks (see 4.09 Summary of the mailman bin commands, = How do I handle list mo= deration from the command-line?, and 4.78 Troubleshooting- No ma= il going out to lists members) are going to involve running a command-l= ine program or a Python script, in order to do something to the data files = stored on the server.
Therefore, if you're using a hosted service, all support questions shoul= d be directed to your provider.
If your hosting provider is not responsive to your needs, we may be able= to answer some simple questions, but you may also want to consider getting= a different hosting provider =E2=80=93 the problem is that neither you nor= we have the necessary access and privileges required in order to do all th= e normal administration tasks, and without that level of access there are l= ikely to be a lot of things you can't do and we can't help you with.
If you do want to look for an alternative provider, please see FAQ 1.17 = at Do you offer Mailman= hosting, consulting, or contractor services?.
If your provider is using CPanel or Plesk (see Mailman and CPanel and Mailman and Plesk), or you are using the version of Mailm= an that Apple ships with Mac OS X Server (see How do I use the Apple-provided version of Mailman u= nder Mac OS X Server?), then we really won't be able to help you very m= uch. The problem is that CPanel, Plesk, and Apple have all made modificatio= ns to the Mailman code and the Mailman administrative interface in order to= integrate it into their environment, and they have not contributed those c= hanges back to the Mailman project. Therefore, we are unable to provide a w= hole lot of support for their modified versions.
Conversely, if you are a web hosting provider and Mailman is one of the = services you provide to your customers, then you had damn well better give = them good support. Otherwise, they're likely to come to us for assistance i= n this area, and you are likely to get a bad reputation around here.
We realize that there are a lot of sites out there that are using Mailma= n in a hosted environment, and where the users and administrators would lik= e to be able to do all administration tasks via the web. But please keep in= mind that you are talking about a fundamental change of the basic core ope= rating assumptions under which Mailman was developed, and you simply can't = make these kinds of changes overnight.
We do have a number of improvements that we're already working on with r= egards to this issue (see Mailman 2.2<= /a>). Of course, Mailman is an open-source project, and open-source develop= ers tend to work on the sorts of things that they like/want/need and this d= oes not necessarily overlap a great deal with the sorts of things that the = general user community may like/want/need.
If you want to contribute code to help alleviate particular problems tha= t you are facing, by all means please do so through the Mailman Patch inter= face at SourceForge (see http://= sourceforge.net/tracker/?group_id=3D103&atid=3D300103). Alternative= ly, you could arrange for someone else to do the development and have them = submit that code via that page.
Otherwise, about the best you can do is to file a Request For Enhancemen= t at http://sourceforge.net/trac= ker/?group_id=3D103&atid=3D350103, and hope that the Mailman develo= pers will be able to get around to resolving your issue sooner or later.
Last changed on Sat Dec 16 04:36:23 2006 by Brad Knowles
Converted from the Mailman FAQ Wizard
This is one of many = Frequently Asked Questions.------=_Part_17562_537542344.1369242828242--